ISLAND SASHCRAFT LTD
Terms and Conditions of Service
Company Registration No: 35276 | Jersey, Channel Islands
Governing Law: Jersey, Channel Islands
These Terms and Conditions apply to all services provided by Island Sashcraft Ltd and its trading styles including:
All contracts for Services are entered into with Island Sashcraft Ltd (the legal entity). The trading names above are trading styles of Island Sashcraft Ltd and are not separate legal entities.
By booking work by phone, email, text message, social media, Tradify, or otherwise, you confirm that you have read and agree to these Terms and Conditions.
"Contract" means these Terms together with any Quote, Estimate, Job Sheet, Invoice, or written agreement relating to the Services.
"Services" means all services provided by Island Sashcraft Ltd including but not limited to:
"We", "Us", "Our" means Island Sashcraft Ltd and its trading styles.
"You", "Your" means the customer receiving the Services.
Where documents conflict, the following order of priority shall apply:
3.1 Certain services may include additional service-specific quotations, pricing structures, warranty periods, or job-specific conditions.
3.2 Where service-specific terms apply, those terms shall take priority over these general Terms where any conflict arises.
4.1 A Contract is formed when:
4.2 By confirming a booking, you authorise us to:
5.1 Unless expressly stated otherwise in writing, all prices provided for restoration, repair, servicing, glazing, timber, sash window, and associated works are estimates only and not fixed quotations.
5.2 Estimates are based solely on visible and accessible conditions at the time of inspection.
5.3 Due to the nature of timber decay, rot, water ingress, historic repairs, hidden fixings, concealed defects, and layered paint systems, additional deterioration or defects may only become apparent once:
5.4 Hidden defects may include but are not limited to:
5.5 Where additional defects or deterioration are discovered, we reserve the right to:
5.6 Wherever reasonably possible, additional costs will be discussed and agreed before continuation.
5.7 Any estimated durations, quantities, or material allowances are provided in good faith and may vary as works progress.
5.8 We shall not be responsible for costs arising from hidden defects that could not reasonably have been identified prior to commencement of works.
5.9 Where a significant change in scope is identified mid-works, we reserve the right to issue a revised estimate and suspend works pending written or verbal approval from the customer before continuing.
6.1 We will carry out all Services using reasonable care and skill.
6.2 Timeframes provided are estimates only and may be affected by:
6.3 For locksmith and entry services, we will always aim for non-destructive entry where reasonably possible, however this cannot be guaranteed.
6.4 Some damage may be unavoidable during entry, dismantling, repair, restoration, or removal of defective components.
7.1 Materials and parts may include:
7.2 Additional materials and specialist components required outside the original scope will be charged separately.
7.3 Supplier price increases outside our control may be passed on with prior agreement.
7.4 Ownership of all materials and parts supplied, including fitted components, remains with Island Sashcraft Ltd until full payment has been received. We reserve the right to recover unfitted materials where payment has not been made.
8.1 Certain works may require:
8.2 Additional charges for such services will be confirmed wherever reasonably possible before work proceeds.
8.3 In some cases we may refer work to trusted third-party specialists or subcontractors.
8.4 Where we act solely as an introducer, responsibility for those works remains with the third-party contractor. Our liability in respect of such introduced works is limited to the reasonable care taken in selecting a suitable contractor.
9.1 The customer must provide safe, clear, and reasonable access to:
9.2 The customer is responsible for removing or protecting:
9.3 We reserve the right to suspend, delay, or refuse works where:
9.4 Additional labour, attendance, waiting time, return visits, specialist access costs, or delays arising from restricted access or unsafe conditions may be chargeable.
9.5 For locksmith and entry services, proof of identity, ownership, tenancy, or authority may be required before work proceeds.
9.6 Parking costs reasonably incurred by our operatives in attending a job, where no free parking is available, may be charged to the customer. We will notify you where parking charges are likely to apply.
10.1 Where works involve older properties, the presence of hazardous materials including but not limited to asbestos, lead paint, artex, or other regulated substances may be encountered.
10.2 If hazardous materials are discovered or suspected during works, we reserve the right to immediately suspend works and notify the customer.
10.3 The customer is responsible for arranging appropriate specialist assessment, testing, and remediation of any hazardous materials before we return to site.
10.4 We are not responsible for costs, delays, or losses arising from the presence of hazardous materials that were not disclosed or were not reasonably identifiable prior to commencement.
10.5 We will not resume works until we are reasonably satisfied that the working environment is safe and compliant.
11.1 Timber is a natural material and may expand, contract, twist, move, or react to environmental conditions including moisture, temperature, humidity, and historic water ingress.
11.2 We cannot guarantee that existing or repaired timber components will remain free from future movement, cracking, swelling, shrinkage, or moisture-related issues, particularly where surrounding structures, masonry, decoration, glazing, ventilation, or maintenance contribute to ongoing moisture exposure.
12.1 Due to the age and condition of existing glazing, glass breakage may occasionally occur during dismantling, servicing, restoration, repair, or sash removal.
12.2 While reasonable care will always be taken, we cannot guarantee against breakage of fragile, aged, thin, historic, loose, or previously damaged glass.
12.3 Replacement glazing, labour, and specialist glass may incur additional charges unless otherwise agreed in writing.
13.1 We will make reasonable efforts to match existing materials, timber species, profiles, finishes, paint lines, ironmongery, glazing, and historic details where practical.
13.2 Due to age, weathering, historic alterations, discontinued materials, and natural variation, exact matches cannot be guaranteed.
14.1 Unless specifically stated in writing, painting and decorating works are excluded from our Services.
14.2 Timber repairs, restorations, glazing works, putty repairs, resin repairs, and replacement components must be properly prepared, primed, painted, sealed, and maintained by a competent decorator following completion.
14.3 We are not responsible for failure, movement, water ingress, joint opening, paint cracking, or deterioration arising from:
14.4 Putty, timber, fillers, primers, sealants, and repair systems require appropriate curing and decorating within recommended timeframes.
14.5 Natural timber movement, seasonal expansion and contraction, and environmental conditions may cause minor movement in joints, fillers, or sealants and do not necessarily indicate defective workmanship.
14.6 Where decorating is carried out by others, responsibility for the ongoing weatherproofing and protection of repaired areas transfers to the customer and/or their decorator following completion of our works.
14.7 We shall not be liable for water ingress, paint failure, or timber deterioration occurring after completion where decorating, sealing, or maintenance has not been properly carried out.
15.1 Repair, servicing, or restoration of existing windows, doors, frames, locks, or glazing does not guarantee compliance with current building regulations, energy efficiency standards, security standards, or modern performance expectations unless expressly stated in writing.
16.1 Condensation may arise from ventilation, humidity, heating, occupancy patterns, insulation levels, and environmental conditions within the property.
16.2 We are not responsible for condensation arising from factors outside the glazing unit or our direct workmanship.
17.1 Where immediate securing works are necessary to protect a property, occupants, or security, we may carry out temporary or permanent securing measures considered reasonably necessary at the time.
17.2 This may include:
17.3 Associated labour and materials will be chargeable.
18.1 Where services are requested or required outside of normal working hours, including evenings, weekends, and public holidays, additional callout charges or premium rates may apply.
18.2 Out-of-hours rates will be confirmed to the customer before attendance wherever reasonably possible.
18.3 In genuine emergency situations where confirmation in advance is not possible, our standard out-of-hours rates will apply and will be confirmed on arrival or as soon as practicable.
19.1 Where we hold keys on behalf of a customer, we will take reasonable care of such keys.
19.2 Our liability for loss or theft of keys held on behalf of a customer is limited to the reasonable cost of replacement keys only, and does not extend to consequential losses, security upgrades, lock replacements, or property damage unless caused by our proven negligence.
19.3 Customers should not attach identifying labels or full address details to keys left in our possession.
19.4 We accept no liability for loss or damage arising where keys are collected or used by an unauthorised person who presents false identification or authority.
20.1 We may take photographs and/or video recordings of work areas, components, defects, and completed works for the purposes of:
20.2 By instructing us to proceed, you consent to photographs and recordings being taken of your property and the relevant work areas for these purposes.
20.3 Our operatives may use body-worn cameras where considered appropriate for safety, evidence, or documentation purposes.
20.4 Photographic and recording data will be handled in accordance with our privacy obligations under the Data Protection (Jersey) Law 2018.
21.1 Where works are delayed, interrupted, or require return visits due to:
additional labour, travel, attendance, access, or return visit charges may apply.
22.1 Unless otherwise agreed, removed components, glazing, locks, timber, and waste materials become our property and may be disposed of following completion of works.
23.1 Prices will be confirmed before work begins wherever reasonably possible.
23.2 Unless otherwise agreed in writing, payment is due immediately on completion of the Services.
23.3 For staged or ongoing projects, interim invoices may be issued and must be settled before continuation of further work.
23.4 Business or account customers may be offered payment terms in writing.
23.5 Accepted payment methods include:
23.6 We may request:
23.7 All prices are quoted exclusive of Goods and Services Tax (GST) where applicable. GST will be shown separately on invoices where we are registered for GST purposes.
23.8 If payment becomes overdue, we may:
23.9 You agree to pay reasonable recovery costs where permitted by Jersey law.
24.1 You may cancel a booking at any time.
24.2 If cancelled with reasonable notice, normally at least 24 hours before attendance, no labour charge will apply apart from:
24.3 If cancelled late, or we attend and cannot proceed due to:
we may charge:
24.4 Charges under clause 24.3 may reflect the number of operatives allocated to the booking.
24.5 Deposits paid for custom materials or glazing may be non-refundable once ordered.
24.6 We may cancel or suspend work where:
24.7 You will only be charged for work completed and materials already ordered or supplied.
25.1 Nothing in these Terms removes your statutory rights under applicable Jersey law.
25.2 Where applicable, you may have cancellation rights under consumer legislation.
25.3 If you request works to begin within any applicable cancellation period, you acknowledge that cancellation rights may be reduced or lost once work has commenced.
26.1 We provide a 12-month workmanship warranty on general services unless otherwise stated.
26.2 Certain products may carry separate manufacturer warranties which will apply in addition to or instead of our workmanship warranty.
26.3 Locksmith product warranties are as follows unless otherwise stated in writing:
26.4 For the avoidance of doubt, the specific product warranty periods stated in clause 26.3 apply to those items and take precedence over the general 12-month workmanship warranty in clause 26.1 where different periods are specified.
26.5 Warranty covers faults arising directly from defective workmanship or supplied parts only.
26.6 Warranty does not cover:
27.1 We will take reasonable care to minimise damage during works.
27.2 We are not responsible for:
27.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.
27.4 Our liability is limited to reasonable and foreseeable loss directly arising from our Services.
27.5 We shall not be liable for any indirect, consequential, or economic losses including but not limited to loss of use, loss of rental income, business interruption, or loss of enjoyment arising from works carried out or delayed.
28.1 We are not responsible for delays or failure caused by events outside our reasonable control including:
29.1 If you are dissatisfied with any aspect of our work, please contact us as soon as possible so that we have the opportunity to inspect and address the issue.
29.2 We will investigate complaints fairly and aim to resolve issues promptly.
29.3 Where a dispute cannot be resolved directly, both parties agree to consider mediation as an alternative to legal proceedings before commencing court action.
29.4 Any legal proceedings shall be subject to the jurisdiction of the courts of Jersey, Channel Islands.
30.1 We use customer information for:
30.2 Personal data will not be shared without lawful reason.
30.3 You may request access to your personal data under the Data Protection (Jersey) Law 2018.
30.4 For full details of how we collect, use, store, and protect your personal data, please refer to our separate Privacy Policy, available on request.
31.1 These Terms are governed by the laws of Jersey, Channel Islands.
31.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Jersey.
Island Sashcraft Ltd
Trading as: AMP Locksmiths Jersey | AMP Window Repairs | Island Sashcraft | WindowPro
St Helier, Jersey, Channel Islands
Email: info@islandsashcraft.co.uk
Phone: 07797 966916
Company Registration Number: 35276
These Terms and Conditions were last updated May 2026.
Island Sashcraft Ltd – Terms and Conditions (1) (pdf)
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